Project Description

Clippesby Hall – Access Statement

Introduction

Clippesby Hall Touring Park, Cottages, Lodges & Chalets is in a perfect location to explore the Broads National Park, a unique network of waterways and lakes, as well as the delights of the Norfolk coast, with its range of beaches to suit all tastes. With good links to Norwich and Great Yarmouth , your holiday at Clippesby can be whatever you want it to be.

Pre-Arrival

Telephone: 01493 367800
Fax: 01493 367809
Email: holidays@clippesby.com
Website: www.clippesbyhall.com

Flex Bus 01493 752223 for Acle and Wroxham

Norwich is on the mainline rail route from London Liverpool Street, and also across the country to Sheffield, Manchester and Liverpool, via Peterborough.

  • Nearest shop-mobility scheme: Norwich Shopping Malls
  • Nearest town: Acle 3 miles includes Railway Station
  • Norwich City – 10 miles
  • Great Yarmouth – 9 miles
  • Nearest Beach: Winterton – 7 miles

Arrival & Car Parking Facilities

  • Parking close to all properties
  • Other car parking available on site at no charge
  • Assistance can be provided for anyone who needs it
  • Gravel and uneven pathways in places
  • Pine Lodges – Ramp to front of property with hand rail from car park space
  • Car Park, side and front of Lodge, lit

Main Entrance, Reception & Ticketing Area

  • 3 entrances to Reception, one has a ramp with direct access to shop and coffee shop
  • Pen and Pad available on arrival
  • Clear sign advising any assistance can be given if required
  • Seating available in reception
  • Water for dogs available on request
  • Reception open from 9.00am daily up to 7.00pm in height of season
  • Emergency phone number on ansaphone and in the Welcome pack
  • Strip lighting in Reception and coffee shop
  • Direct access to coffee shop from reception

Public Areas – Hall, Stairs, Landing, Corridors etc

  • Reception and coffee shop on one level, all lit by strip lighting
  • Reception area carpeted
  • Toilet in coffee shop – no baby changing facilities in toilet
  • Water Bowls provided for dogs on request
  • Disabled toilets available in shower blocks and Musket Arms PH on site
  • Public phone on site near Muskett PH
  • Telephones in Reception and Muskett Arms can be used on request
  • Guide dogs only in shop/coffee shop

Public Areas – Sitting room, lounges, lobbies etc

  • There are no escalators or lifts on site
  • All public areas are on one level
  • Reception and coffee shop on one level, all lit by strip lighting
  • Reception area carpeted
  • Toilet in coffee shop – no baby changing facilities in toilet
  • Water Bowls provided for dogs
  • Disabled toilets available in shower blocks and Musket Arms PH on site
  • Public phone on site near Muskett PH
  • Telephones in Reception and Muskett Arms can be used on request

Public WCs

  • There is a public toilet in coffee shop, part of the Reception building
  • Disabled toilets available in shower blocks and Musket Arms PH on site
  • Disabled toilets all have hand rails
  • In the event of fire alarm all toilets are checked by fire stewards


Restaurant / Dining Room, Bar & Bar area, Take Away & Cafe

  • Strip lighting in Coffee shop and The Muskett Arms Public House
  • Hard floor in coffee shop and carpeted floor in Muskett Arms PH
  • All seating and tables moveable in coffee shop mostly wooden tables and chairs, leather settees
  • Some fixed tables and seating in Muskett Arms, mostly wood, some seating with arms and also bar stools
  • All menus on tables and specials on blackboards in both coffee shop and Muskett Arms
  • Dietary need can be catered for on request
  • All areas non smoking
  • Picnic Area is grassy and can be uneven in places
  • Waitress service in Muskett Arms PH
  • Waitress service if requested in coffee shop

Laundry

  • Laundry room available
  • All machines self service, help from staff if requested available
  • No service washes
  • Iron available on request
  • Entrance is a gravel path
  • Floor concrete
  • Strip lighting

Shop

  • Shop can be accessed from 3 areas
  • Ramp on the South side, 2 steps to be negotiated into shop
  • Gravel pathway on even level into shop
  • Via the reception area, 2 steps to be negotiated
  • Strip lighting throughout

Leisure Facilities

  • Outdoor swimming pool
  • No lifeguard on duty
  • Clear signage of rules
  • Emergency alarm and siren linked to all radios
  • Gates locked at night after 5.00pm
  • Paved area around the pool
  • Over grass for wheelchair users

Outdoor Facilities

  • Park is sloped in places
  • Mainly Gravel and uneven roads
  • Park situated in Pine trees
  • All signage is clearly visible
  • Lighting provided from reception up to the Muskett Arms
  • 3 shower blocks throughout the park with disabled toilets available
  • Pine woods and Orchard shower blocks lit


Clubs & Entertainment

  • Muskett Arms public house and restaurant
  • Parking just a few steps away
  • No lighting in the Muskett arms car park
  • Gravel car park
  • Double doors for wheelchair access
  • No smoking except in area outside pub
  • All seating and tables wood
  • Some seating can not be moved
  • Some chairs with arms and also bar stools
  • All seating can be reserved
  • Toilets, ladies and gents, also disabled toilet
  • Public telephone outside Muskett Arms
  • Telephone in Muskett Arms can be used on request
  • Strip lighting
  • Carpeted floors

Bedrooms & Sleeping Areas

  • Pine Lodge Bedrooms on ground floor with wheelchair access
  • Pine lodge 3 with wet room suitable for wheelchair access
  • Grampian Bedroom on ground floor with wet room suitable for wheel chairsMain Pendant lights in all bedrooms
  • Bedside lamps in all bedrooms

Self-Catering Kitchen

  • Pine Lodge, Grampian both have self catering kitchens
  • Kitchens, diner and living accommodation all open plan
  • Free standing electric cookers
  • Laminated worktops standard height
  • Drawers standard height
  • Thermostatically controlled water in Grampian and Pine Lodges
  • Laminated floors in Pine Lodges and Grampian
  • Fridge/freezers standard height

Touring Facilities (Holiday Parks)

  • 3 shower blocks all fitted with showers, toilets, disabled toilets
  • One shower block with family bathroom
  • All shower blocks have hairdryers and shaving points
  • All shower blocks have washing up facilities with drainers supplied
  • All pitches have space for one car
  • Free parking available in the car park near Reception
  • Freezer facilities


Attractions (Displays, exhibits, rides etc.)

  • Children’s play area
  • Adventure area for active youngsters aged 3 years to 15 years designed by The Bewilderwood team including zip wires and climbing frame on a woodland floor
  • Bark beneath swings and roundabouts on second play area
  • Play area sand bought from retailer especially for this type of area
  • Toilets nearby in shower block including disabled toilet
  • Crazy golf, carpeted
  • No children under 12 to play unaccompanied
  • Water feature in middle
  • Cycle trail, natural forest floor, with logs guiding part of the way, tree lined

Grounds and Gardens

  • Set in mature pinewood
  • Gravel and uneven paths throughout the site
  • Lawned children’s play area with bark beneath child roundabout and swings
  • Sand pit filled with shop cleaned sand
  • Crazy golf area carpeted throughout
  • Water feature in middle of Crazy Golf area
  • Children under 12 to be accompanied by an adult

Additional Information

  • Evacuation routes clearly marked
  • Extinguishers checked annually
  • Staff training revisited annually
  • Alarms checked annually
  • Fire steward appointed
  • Dogs allowed in all self catering properties but must be kept on leads whilst in the park
  • Emergency numbers in Welcome Pack
  • Dr’s and hospital numbers in welcome pack
  • Staff assistance when requested
  • Trained first aiders on site


Hours of operation:
High Season – Reception open 9.00am – 7.00pm
Emergency number: In an emergency call 01493 367800 or 07703 598381

Local carers

Doctors
Acle Health Centre Telephone 08444 773992
Fleggburgh Surgery Telephone 01493 369232

Hospitals
James Paget, Gorleston Telephone 01493 452452
Norfolk & Norwich Telephone 01603 286286

Local Transport
Local flexbus Telephone 01493 752223
Local accessible taxi numbers:
Our Hire taxis Telephone 01493 752223
Yella Taxis Wheelchair friendly Telephone 01493 377327

We welcome your feedback to help us continually improve.